SOUTH Gloucestershire Council says booking to visit Sort It recycling centres has cut queues and spread visits more evenly.
The council introduced the online advance system in March at all its tips, including Mangotsfield, to meet a law requiring councils to regulate the disposal of household DIY waste.
A spokesperson said the council is “actively monitoring” the system and feedback from residents, although it was not possible to compare it with the old system because this did not accurately record visits.
During the opening period extra council staff and a security guard helped staff check drivers had bookings and helped people book them, but there has been no overall permanent increase in staffing levels.
The council said: “Most site users have adapted well to the new system. While there have been some incidents involving aggressive behaviour, there have been no serious threats or acts of violence reported. Verbal and physical abuse of our staff and other site users is not tolerated.” It added that there has been “no overall increase in fly-tipping since the booking system was introduced”.